Privacy Policy

We collect information you provide directly to us, such as when you create an account, book a service, or contact us for support.

Personal Information:

• Name and contact information (email, phone number)
• Service address and location details
• Vehicle information (make, model, type)
• Payment information (processed securely through our payment partners)
• Service preferences and special requests

We use the information we collect to:

• Provide, maintain, and improve our car wash services
• Process bookings and payments
• Send you service confirmations, updates, and promotional communications
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve our services
• Comply with legal obligations and protect our rights

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

• With service providers who assist us in operating our business
• When required by law or to protect our rights and safety
• In connection with a business transfer or acquisition
• With your explicit consent

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt-out of promotional communications
• Request a copy of your personal information

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@lotuscarwash.ng
• Phone: +234 706 966 0166
• Address: Lagos, Nigeria